Social Media & Communication Policy

This policy explains how I manage communication and online boundaries as part of our therapeutic work together.

These boundaries are guided by professional ethical standards and are intended to support safe and effective therapeutic work.

Communication between sessions

Contact outside sessions is limited to practical and administrative matters only, such as arranging or changing appointments or fees.

Therapeutic work, emotional processing, or crisis support is not provided by:

  • email

  • text message

  • telephone

  • messaging apps

I aim to respond to messages within my working hours and do not routinely monitor communication outside these times.

If something feels emotionally important, it is usually best brought into your therapy session.

Social media boundaries

To protect your privacy and the therapeutic relationship:

  • I do not accept friend, follower, or connection requests from current or former clients

  • I do not communicate with clients via private messaging on social media

  • I do not engage with clients in social or business contexts

I do not routinely search for or view clients’ social media profiles.

Public interaction online

If you choose to view or follow my professional content:

  • I will not identify you as a client

  • I will not interact publicly in ways that could compromise your privacy

You may wish to consider whether public interaction feels right for you, as this may affect anonymity.

Confidentiality and online presence

I do not share identifiable client information online.

Any educational or reflective content shared publicly is general and does not relate to individual clients or therapy work.

Testimonials or reviews are not requested or used.

Crisis and emergency support

I am unable to provide crisis or emergency support via email, social media, or messaging.

If you are in immediate distress, please contact:

  • your GP

  • NHS 111

  • emergency services (999)

  • Samaritans (116 123, UK)

Questions about boundaries

If you have questions, concerns, or reactions to these boundaries, you are welcome to raise them within therapy.

Exploring responses to boundaries can sometimes form a meaningful part of the work.